FAQS2018-05-25T13:11:48+00:00

FAQs

DO YOU OFFER MEMBERSHIPS?

No. We do not offer memberships. We believe you should only pay for what you use. Instead we offer class credits, where you can buy as many or as few classes as you like. Unlike at other studios, you do not have to worry about your credits expiring in a short window, so you can purchase at your own rate…as little or as many as you like at a time. Larger class packages do, however, offer price discounts, as do auto renew packages which have advantages of their own. See “CLASS PACKAGES” vs “AUTO RENEWING PACKAGES”.

WHAT IF IT’S MY FIRST TIME?

Every fitness class at THE WALL is designed for all fitness levels. Your instructor will always provide different modifications along the way to ensure a safe and effective workout. Our low impact, anatomically aligned fitness programs reduce injury while increasing stamina and strength. If you are concerned about a prior physical condition or injury, please notify your instructor before class.

WHEN SHOULD I ARRIVE?

For your first class, you must arrive at least 15 minutes prior and check in with the host. For all other clients, please arrive at least 5 minutes prior to the start of class. If you signed up online and already reserved your spot, simply visit our tablet to check in upon arrival. If you were not able to reserve your spot in advance, either follow the prompts on the screen or ask for assistance from the front desk. You must check in before every class.

HOW DO I RESERVE A FITNESS CLASS ONLINE?

In order to reserve a fitness class online you must purchase a class package online. Visit the ‘BUY CLASSES’ section to find a package that is best for you. We’re always here to help so feel free to call the studio if you need additional assistance.

HOW FAR IN ADVANCE CAN I RESERVE A CLASS?

We post a biweekly schedule every Sunday at 6pm, allowing participants to book classes for Monday-Sunday two weeks in advance.

WHAT IF I CAN’T MAKE  A CLASS AND NEED TO CANCEL?

We understand that things happen, so we provide a class credit for any cancellations that happen at least 12 hours prior to the start of class. Unfortunately, we cannot give credit for any cancellations after our 12 hour window. If you’d like to cancel, you may reply to confirmation email so those on the waitlist may attend.

DO YOU OFFER CORPORATE MEMBERSHIPS?

Great news! For companies seeking to redefine their wellness programs workplace wellness dollars, we do offer corporate plans through our exclusive intermediary. Studies have shown wellness programs can reduce corporate health costs and absenteeism by as much as 22 per cent with an expected return on investment of nearly one and a half times. Please contact us at info@thewallfitness.com for more information. 

HELP! I CAN’T LOG IN!

If you have tried to reset your password to no avail, you’ll probably need to clear your cache on your browser. Occasionally, other gyms use the same technology partners as us, which can confuse the login system into not knowing which company to access. In order to avoid this you will need to clear the cache in your browser. It is highly suggested that you use THE WALL app (available for free on App Store and GooglePlay), since you will avoid this problem. If you’ve tried all this to no avail, please send us an email or you can ask Wilhelmina in the bottom left for immediate help. PLEASE DO NOT MAKE A SECOND ACCOUNT WITHOUT INFORMING US. Duplicate accounts will be merged with primary accounts which will then be flagged by our system.

WHERE CAN MY RIDESHARE DROP ME OFF?

We strongly urge our clients to use ride sharing whenever possible to reduce their carbon footprint. Out of respect for our neighbors, we urge you to position your drop off/pick up point either at the La Brea Avenue bus stop or along Wilshire Boulevard. PLEASE DO NOT POSITION PICK UP/DROP OFF ALONG 8Th STREET AND SYCAMORE AVENUE, as this causes dangerous congestion along neighborhood streets.

CAN I CHARGE MY PHONE?

All our lockers come equipped with USB outlets so you can charge your iPhone or Android phone. Unfortunately, you will need to bring your own cord to plug your phone. If you don’t have one, we sell them at the front desk.

DO YOU PROVIDE WATER?

The environmental cost of the massive consumption of plastic bottled water alarms us. While we do provide a hydration station for you to refill your bottles, we DO NOT carry plastic bottled water. We strongly urge our clients to use reusable bottles and sell bottles in THE PASSAGE.

DO YOU HAVE SHOWERS?

Yes! Each of our bathrooms has two showers, stocked with private label bath products from Gazelli to delight the senses and refresh.

WHAT IS THE DIFFERENCE BETWEEN ‘CLASS PACKAGES’ AND ‘AUTO RENEWING PACAKGES’?

Class Packages are one time purchases. As soon as you expend the credits, you’ll need to purchase a new package to attend more classes. Auto Renewing Packages are like class packages; however, once the credits are expended, your account is automatically charged for another package in the same series. Auto Renew Packages are more affordable and can be cancelled anytime (just give us a call or email before the current series expires to avoid any unwanted repurchases). Clients using Auto Renew Packages will also be grandfathered into the same rate, so long as they are never canceled, unlike Class Packages whose prices may change over time.

WHAT SHOULD I DO IF I’M RUNNING LATE?

We know, L.A. traffic sucks. However, for popular fitness classes with a waitlist at THE WALL, we give spots that have not been checked-in at least 5 minutes prior to the start of class to our clients who are at the studio but on the waitlist. First time clients are to arrive 15 minutes prior to class. Please give us a call if you know you will be running late.

I’M ON THE WAITLIST. NOW WHAT?

There’s still a chance for you to get a spot in your favorite class. Make sure to keep an eye on your email as you may be added to class up to one hour before. If you have provided your cell phone number, a text message will be sent to you when a space opens, asking you to confirm or cancel the opened spot. We ask that you kindly respond as soon as possible to allow others on the waitlist to be notified. Class credits are not deducted while a participant is on a waitlist and not confirmed for the class. Should you no longer wish to take that class, please remove yourself from the waitlist or you will be charged for class if you are confirmed for the class and have passed the cancellation window. If you are already at the studio to try to get in a waitlisted class you will be given notice within 5 minutes before class starts.

WHAT KIND OF SHOES DO I NEED?

Arrive in your training shoes for the beginning of your fitness class. You will need LOOK Delta compatible cycling shoes for the cycling portion. But no worries if you don’t have them, we offer FREE LOOK Delta cycling shoe rentals for all of our clients.

HOW LOUD IS THE CLASS?

Louder is not necessarily better… While our sound system delivers an impactful and immersive experience, we have acoustically engineered our music to strictly follow OSHA standards, for the health and wellness of our staff and clients alike. For those with sensitive hearing, we offer complimentary ear plugs at the front desk.

DO I NEED TO BRING ANYTHING ELSE?

While we provide fitness activity trackers for participants, we do encourage our clients to purchase their own so they can track performance inside and outside of the gym. Unfortunately, our technology system does not integrate with Apple or FitBit products. To see if your device is compatibility, check to see if has ANT+ compatibility.

WHERE SHOULD I PARK?

The only thing worse than looking for parking is paying for parking. Our convenient location has onsite, dedicated parking FREE with 90 minutes validation. Please note street parking along Sycamore Avenue is reserved for neighbors and their guests. Guests of THE WALL may NOT park in those spaces and WILL BE TOWED.

WHAT SHOULD I EAT AFTER CLASS?

What’s your rush? After class, hang back and try out one of THE BAR’s curated, nutritious and delicious juices or grab’n’go meals. All our meals are prepared daily by CAFÉ GRATITUDE and CLOVER JUICES.

HOW DO I CHECK IN?

After reserving your spot online, please arrive 15 minutes prior to your first class. Upon your arrival, we will measure you for your bike and confirm your shoe size so that both will be ready when you move into THE VAULT. After checking in, you will proceed to your locker which will have the same number as the bike you have reserved.  You may now go directly to THE CORE, where you will find your heart rate monitor, matching the bike number you selected.

DO YOU OFFER FIRST CLASS FREE?

We loved sharing our classes with the members of the community with no commitment, but were dismayed by the number of people who took advantage of “FIRST CLASS FREE” by creating duplicate accounts. We found the resulting conversations, difficult, uncomfortable and too distracting from our goal of creating a welcoming, nurturing environment built on trust. We hope our current promotional offer, as it stands, will achieve the same benefit for clients.