FAQS 2018-02-12T19:55:11+00:00

FAQs

WHAT IF IT’S MY FIRST TIME?

Every fitness class at THE WALL is designed for all fitness levels. Your instructor will always provide different modifications along the way to ensure a safe and effective workout. Our low impact, anatomically aligned fitness programs reduce injury while increasing stamina and strength. If you are concerned about a prior physical condition or injury, please notify your instructor before class.

WHEN SHOULD I ARRIVE?

For your first class, you must arrive at least 15 minutes prior and check in with the host. For all other clients, please arrive at least 5 minutes prior to the start of class. If you signed up online and already reserved your spot, simply visit our tablet to check in upon arrival. If you were not able to reserve your spot in advance, either follow the prompts on the screen or ask for assistance from the front desk. You must check in before every class.

HOW DO I RESERVE A FITNESS CLASS ONLINE?

In order to reserve a fitness class online you must purchase a class package online. Visit the ‘BUY CLASSES’ section to find a package that is best for you. We’re always here to help so feel free to call the studio if you need additional assistance.

HOW FAR IN ADVANCE CAN I RESERVE A CLASS?

We post a weekly schedule every Sunday at 6pm, allowing participants to book classes for Monday-Sunday one week in advance. For our pop-up locations, clients may reserve up to two weeks in advance.

WHAT IF I CAN’T MAKE  A CLASS AND NEED TO CANCEL?

We understand that things happen, so we provide a class credit for any cancellations that happen at least 12 hours prior to the start of class. Unfortunately, we cannot give credit for any cancellations after our 12 hour window. If you’d like to cancel, you may reply to confirmation email so those on the waitlist may attend.

CAN I BRING MY DOG?

So long as your dog is vaccinated, potty-trained, and friendly, you may leave your dog with the front desk while you work out. Unfortunately, we can only watch a limited number of dogs, so please make your reservation in advance by emailing us immediately after your confirmation email arrives. Please note the owner must be on site at all times and may not leave the dog with us for longer than your class.

HELP! I CAN’T LOG IN!

If you have tried to reset your password to no avail, you’ll probably need to clear your cache on your browser. Occasionally, other gyms use the same technology partners as us, which can confuse the login system into not knowing which company to access. In order to avoid this you will need to clear the cache in your browser. It is highly suggested that you use THE WALL app (available for free on App Store and GooglePlay), since you will avoid this problem. If you’ve tried all this to no avail, please send us an email or you can ask Wilhelmina in the bottom left for immediate help. PLEASE DO NOT MAKE A SECOND ACCOUNT WITHOUT INFORMING US. Duplicate accounts will be merged with primary accounts which will then be flagged by our system.

WHAT SHOULD I DO IF I’M RUNNING LATE?

We know, L.A. traffic sucks. However, for popular fitness classes with a waitlist at THE WALL, we give spots that have not been checked-in at least 5 minutes prior to the start of class to our clients who are at the studio but on the waitlist. First time clients are to arrive 15 minutes prior to class. Please give us a call if you know you will be running late.

I’M ON THE WAITLIST. NOW WHAT?

There’s still a chance for you to get a spot in your favorite class. Make sure to keep an eye on your email as you may be added to class up to one hour before. If you have provided your cell phone number, a text message will be sent to you when a space opens, asking you to confirm or cancel the opened spot. We ask that you kindly respond as soon as possible to allow others on the waitlist to be notified. Class credits are not deducted while a participant is on a waitlist and not confirmed for the class. Should you no longer wish to take that class, please remove yourself from the waitlist or you will be charged for class if you are confirmed for the class and have passed the cancellation window. If you are already at the studio to try to get in a waitlisted class you will be given notice within 4 minutes before class starts.

WHAT KIND OF SHOES DO I NEED?

Arrive in your training shoes for the beginning of your fitness class. You will need LOOK Delta compatible cycling shoes for the cycling portion. But no worries if you don’t have them, we offer FREE LOOK Delta cycling shoe rentals for all of our clients.

HOW LOUD IS THE CLASS?

Louder is not necessarily better… While our sound system delivers an impactful and immersive experience, we have acoustically engineered our music to strictly follow OSHA standards, for the health and wellness of our staff and clients alike. For those with sensitive hearing, we offer complimentary ear plugs at the front desk.

DO I NEED TO BRING ANYTHING ELSE?

While we provide fitness activity trackers for participants, we do encourage our clients to purchase their own so they can track performance inside and outside of the gym. Unfortunately, our technology system does not integrate with Apple products.

WHERE SHOULD I PARK?

Our Pop-Up location at 7503 Sunset Blvd has ample street parking. We suggest you park either along Gardner Ave or at the public parking lot directly across the street at 1451 N Gardner Ave. Our convenient permanent location will have onsite, dedicated parking FREE with 90 minutes validation.

WHAT SHOULD I EAT AFTER CLASS?

What’s your rush? When our new permanent location opens in Winter 2017, you’ll be able hang back and try out one of THE BAR’s nutritious and delicious juices, smoothies or grab’n’go meals.